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Customer Survey Results 2014

Photomask customer service

Compugraphics would like to thank our customers who took part in our recent Product and Service Evaluation survey. We were overwhelmed with the number of responses and by the positive feedback received. The annual survey provides Compugraphics with valuable insight into our clients’ needs allowing the team to continuously improve the service customers receive.

We would like to say huge congratulations to the winner of the £300 voucher – Mohamed Missous, Professor of Semiconductor Materials and Devices from the School of Electrical & Electronic Engineering at the University of Manchester.

Mr Missous told us: “It is an absolute pleasure and delight to work with Compugaphics. Their mask quality, timeliness and speed of response are what really set them apart from other suppliers. We have been using Compugraphics for close to 20 years now and have always been extremely happy with their services to the point where they are now an integral part of our semiconductor process flows.”

Following the survey Compugraphics is happy to announce:

  • 100% of respondents are extremely satisfied with the quality of our service and rate the ease of placing an order highly
  • 100% of respondents feel that the Compugraphics’ Customer Support team have the highest level of technical expertise
  • The survey also identified that the majority of our customers feel that Compugraphics are reliable and possess a wealth of technical knowledge

Compugraphics form lasting relationships with our customers through getting to know our clients’ needs and sharing our 40 years’ experience with them.

Thanks again and look out for more from Compugraphics – The Experts Behind the Mask.

Written by David Clarkson, Marketing Manager

David Clarkson

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